When you practice compassionate listening, it’s important to remember that you listen with only one purpose, and that is to help the other person to suffer less. You give the other person a chance to say what is in his heart. Even if the other person says something hard, provocative or incorrect, you still listen with compassion.
During the whole time of listening, you practice mindful breathing and remind yourself, “I am listening with one purpose: to relieve suffering by giving the person a chance to empty his heart. If I were to interrupt him or correct him, that would transform the session into a debate. In a few days, I may offer him some information to help him correct his perceptions, but not now.”Thich Nhat Hanh, “The Mindfulness Survival Kit”